FAQ

Let us know via our contact us form.

Where possible, Bakers Delight source ingredients that have been grown or made in Australia. In some instances, this is not possible due to the significant quantities required by our bakeries.

Approximately 60% of our ingredients are grown or made in Australia. This includes our flours, canola oil, grains, yeast, salt, sugar and meats.

This can be found here on our website under the product section. Alternatively, you can ask the staff at your local bakers Delight to print you out a ‘What’s in it’ receipt for the product you are interested in.

Please note Bakers Delight products are baked from scratch therefore all products may contain undisclosed ingredients due to the high risk of cross contamination between ingredients in the bakery.

Please find the definition of our allergen icons below:
Vegan Friendly – May contain non-vegan ingredients

Dairy Friendly – May contain Milk or Milk products

Nut Friendly – May contain Peanuts or Tree Nuts

Egg Friendly – May contain Egg

Lo-GI – Low Glycaemic index (less than 55)

Low FODMAP– Monash University Low FODMAP certified

Food additives are used to preserve food and/or improve its taste, appearance, quality and stability. Additives play an important part in food supply ensuring that food is safe and meets customer needs.

Preservatives are one type of food additive that are used to prolong the shelf life of food by preventing deterioration.

The Bakers Delight Everyday Classics and Continental range are preservative free – they do not contain any preservatives, including 282 which can affect certain people.

For details on each Bakers Delight product, please view the nutritional panel of each product found here on the website. All Bakers Delight products meet the guidelines set by Food Standards Australia New Zealand on the use of safe additives.

Some foods can cause severe allergic reactions in some people – this is known as anaphylaxis. Foods such as peanuts, tree nuts (e.g. cashews, almonds, walnuts), shellfish, finned fish, milk, eggs, sesame, soybean & lupin and their products may cause severe allergic reactions and must be declared on labels or available to customers. Gluten is also included in this list as a caution for those with coeliac disease.

In addition, foods containing sulphites must be declared in the ingredients list on the ‘What’s in it’ when present in foods in concentrations of 10 milligrams per kilogram or more of added sulphites. This is the level that may trigger asthma attacks in some asthmatics.

The following allergenic ingredients are used in our bakeries:

• Cereals containing gluten
• Egg
• Milk
• Sesame seeds
• Soybean
• Tree-nuts
• Lupin

Crustacea, fish and peanut ingredients are not used in our bakeries however, please be advised that our suppliers have indicated that some ingredients may contain these allergens.

For specific allergen information please refer to the ingredients section within the individual products on the Bakers Delight website.

You may also see Product Allergen List.

Bakers Delight use wheat based flour, therefore all products contain gluten. We pride ourselves on baking our bread from scratch everyday using raw ingredients.

Unfortunately, we are unable to produce gluten or wheat free bread because of the high risk of cross contamination between products.

Yeast is an important part of bread making. It ferments sugars and produces a gas which enables the bread to rise.

Bakers yeast is an ingredient in all products made at Bakers Delight the only exceptions being scones and our Authentic Sourdough.

The Authentic Sourdough products are made using traditional bread making methods. This means that the Authentic Sourdough doesn’t contain any bakers yeast; it is made using a culture of wild yeasts and bacteria which naturally occur in the air and flour. The culture continually ferments in flour and water and is used each time the sourdough is baked.

As per Australian legislation, all wheat flour used in bread making must contain folate excluding organic wheat flour, rye and spelt flour.

The level of fortification required is between 2 and 3 milligrams of folic acid per kilogram of wheat flour for making bread. Folic acid is the only permitted form of folate that can be used to meet these requirements. According to FSANZ, Bread will contain an average of 120 micrograms of folic acid per 100 grams (approximately three slices).

Bakers Delight has reduced the salt levels of our traditional white, wholemeal and country grain ranges. We also offer a lower salt alternative in our Cape Seed range with salt levels below industry targets. We continue to look for opportunities to reduce salt levels across our range.

We can advise that none of our products contain genetically modified ingredients including our wheat. We work closely with our suppliers to ensure that all ingredients supplied to Bakers Delight comply with the Food Standards Australia New Zealand Code.

As soy is an allergen widely used in our bakeries, we are legally required to list it in all of our ingredient listings on our website. Soy Flour is a natural ingredient that helps with the baking process and the delivery of natural enzymes. It is only used in very small quantities in our bakeries.

Due to the scratch baking method used in our bakeries, where products are prepared and baked from raw ingredients, we cannot guarantee that any product will be free of any ingredient used. 

Here is the complete list of our ranges that don’t contain any soy:

• Ciabatta
• Turkish
• Sourdough
• Rye Sourdough
• Pane Di Casa
• Rye Pane Di Casa
• Continental

Yes, Bakers Delight bake many products that are suitable for Vegans and Vegetarians.

Many products contain ingredients derived from animals including ham, bacon, salami, eggs, cheese and milk as detailed in our Ingredients panel with the specific product here on our website.

Please keep in mind that our products are prepared from scratch and whilst all care is taken there may be cross over between products.

Unfortunately, our bakeries and products are not Halal certified. We don’t have segregated preparation areas for the production of Halal certified products and some products contain non-Halal ingredients, including pork.

Crusty loaves and rolls, like our delicious artisan range, are best stored in a paper bag and eaten fresh on the day they’re baked (just try and resist). Our other soft breads, rolls, buns and scones should be stored at room temperature in a plastic bag, bread bag, or in a well-ventilated bread bin. This will stop the bread from drying out and keep it fresh for days.

We have seen some instances of ink colour transfer if the bags are exposed to direct sunlight for an extended period and/or moisture i.e:
–  Wet surface on bag or benchtop.
– Temperature change room vs outdoor temperature or Refrigerator which could cause condensation (in this case from freezing).
All inks used are food grade safe.

All Bakers Delight breads are suitable to freeze and can be stored in the freezer for up to four months. For maximum freshness, place the bread in a freezer bag, remove as much air as you can and then seal it.

When you’re ready to thaw, you’ve got a couple of options; remove the seal and leave it to thaw naturally and slowly in its packaging, or, if you’ve got hungry mouths to feed, remove it from the bag, wrap it in paper towel and put it in the microwave on high for bursts of 10 seconds until it’s perfectly soft and ready to eat. Be careful not to overheat.

We have seen some instances of ink colour transfer if the bags are exposed to direct sunlight for an extended period and/or moisture i.e:
–  Wet surface on bag or benchtop.
– Temperature change room vs outdoor temperature or Refrigerator which could cause condensation (in this case from freezing).
All inks used are food grade safe.

All of our bakeries promise customers that their bread is baked from scratch every day. To commit to this promise, all surplus products must be removed from the bakery at the end of trade.

Where possible, Bakers Delight franchisees donate surplus bread to local charities and community groups across New Zealand. Donations are possible because of the relationships built between a bakery and the local community, and each bakery provides product to support those in need in their local area. We have systems in place to minimise the left over bread at the end of each day, and make every effort to ensure fresh baked bread is going to those who need it most.

In some situations, bread cannot be donated due to a charity party being unable to collect or not requiring product on the day. Certain products, such as those that contain meat or custard cannot be donated. Bakers Delight welcomes new partners who may have a need for product, and we ask you contact your local Bakers Delight to make an arrangement or alternatively let us know using the following form.

Bakers Delight conducts regular price reviews for all products. These reviews take into consideration the ingredient and operational costs that our bakeries are exposed to over the reviewed period.

As our bakeries are individually franchised, current legislation restrict franchisees from price fixing. As such we can only offer a Recommended Retail Price (RRP) to our franchisees. The bakeries can then choose to adopt these prices or apply an alternate pricing structure based on their own business needs.

Our mandatory products are available across all of our bakeries. Some products are optional for bakeries to produce and therefore it is at the discretion of the Franchisee to determine their production needs. If there is a certain product you are after please reach out directly to your local bakery to see if they are baking it. You can find their details here.

Visit our bakery locator here on our website.

Our bakeries are individually franchised, given this each Franchisee monitors and maintains their own employment needs. To apply for a position, you will need to contact the bakery directly. You can locate their contact details here.

Even if the bakery you want to work at is not hiring right now, you can still express your interest. We always love hearing from eager people, and our bakeries tend to hire every couple of months.

So next time you are at the bakery, just ask to speak to the manager and let them know you are interested in a job. It is a good idea to bring an up-to-date CV that includes your contact details and any experience you have. They will get back to you as soon as any positions become available.

It depends. As each of our bakeries are individual businesses, they may have their own workplace agreements and rates of pay. Pay rates will be discussed during the interview process and will be listed in your contract. If you have any other questions, it would be best to contact the bakery you are applying to directly.

There are three easy ways to become a Bakers Club member:

1. Sign up online here
2. Sign up via our app (Apple users download here, Android users download here)
3. Or our friendly staff members can start your sign up in a bakery, and you can then complete your sign up here.

No, we have phased out our plastic membership cards.

Simply sign up for the Bakers Club app and download the barcode (as an image) from your Bakers Club App into your gallery. Alternatively, ask our friendly staff to look up your mobile number in the bakery instead.

Whenever you make an in-bakery purchase, simply scan the barcode on your Bakers Club app or you can ask our friendly staff to look up your mobile number in the bakery instead.

• A FREE welcome gift with your next purchase of $5 or more when you join Bakers Club
• Earn $5 each time you spend $55
• A sweet surprise on your Birthday

The full Bakers Delight terms and conditions apply and are available here.

Please contact our team at info@bakersdelight.co.nz