1. What is Bakers Delight offering instead of plastic bags?

Our reusable plastic bags are available at all of our bakery locations. These bags are made from a thicker, sturdier plastic and have been specially designed to be strong enough for multiple use, while using the least amount of plastic as possible. The second option is a larger, more stylish tote bag made of natural fibres for customers to keep in their car and bring into their local bakery each time they visit.

2. How are our reusable bags better for the environment?

Every bag has an environmental impact, however after examining the research, we are confident that plastic carry bags come out well in front of paper carry bags, for their lower overall environmental impact. Numerous Life Cycle Assessment (LCA) studies have shown:

  • Paper carry bags require at least four times more water and nearly double the energy than plastic carry bags on average to produce
  • Plastic carry bags produce significantly less greenhouse gas emissions in production than paper
  • Plastic carry bags create 3-5 times less municipal solid waste than paper bags
1. What do I do if I have feedback about a product?

Due to the scratch baking methods used in our bakeries, minor variances may occur in our products. If you are disappointed with the product you have received, we recommend contacting the bakery you purchased the product from. Alternatively, you can fill out our contact us form here.

2. Got a new product idea? We'd love to hear about it!

Let us know via our contact us form.

3. Where does Bakers Delight source its ingredients?

Where possible, Bakers Delight source ingredients that have been grown or made in Australia. In some instances, this is not possible due to the significant quantities required by our bakeries.

Approximately 60% of our ingredients are grown or made in Australia. This includes our flours, canola oil, grains, yeast, salt, sugar and meats.

1. Are Bakers Delight breads really baked fresh each day?

Yes, all breads are baked fresh each day. Any leftover product is removed from the bakery at the end of each day.

2. What happens to the left over products at the end of the day?

All of our bakeries promise customers that their bread is baked from scratch every day. To commit to this promise, all surplus products must be removed from the bakery at the end of trade.

Where possible, Bakers Delight franchisees donate surplus bread to local charities and community groups across New Zealand. Donations are possible because of the relationships built between a bakery and the local community, and each bakery provides product to support those in need in their local area. We have systems in place to minimise the left over bread at the end of each day, and make every effort to ensure fresh baked bread is going to those who need it most.

In some situations, bread cannot be donated due to a charity party being unable to collect or not requiring product on the day. Certain products, such as those that contain meat or custard cannot be donated. Bakers Delight welcomes new partners who may have a need for product, and we ask you contact your local Bakers Delight to make an arrangement or alternatively let us know using the following form.

3. Why is the price of products different between bakeries?

Bakers Delight conducts regular price reviews for all products. These reviews take into consideration the ingredient and operational costs that our bakeries are exposed to over the reviewed period.

As our bakeries are individually franchised, current legislation restrict franchisees from price fixing. As such we can only offer a Recommended Retail Price (RRP) to our franchisees. The bakeries can then choose to adopt these prices or apply an alternate pricing structure based on their own business needs.

1. How old do I have to be to apply for a job at Bakers Delight?

There’s no set age for when you can start work in New Zealand. But if you’re under 16, you can’t work during school hours. If you’re under 15, you’ll need to provide us with written parental/guardian consent before your first day.

For more information, visit employment.govt.nz or business.govt.nz.

2. I want to work at a specific bakery but there are not any jobs advertised. What should I do?

Even if the bakery you want to work at is not hiring right now, you can still express your interest. We always love hearing from eager people, and our bakeries tend to hire every couple of months.

So next time you are at the bakery, just ask to speak to the manager and let them know you are interested in a job. It is a good idea to bring an up-to-date CV that includes your contact details and any experience you have. They will get back to you as soon as any positions become available.

3. How much will I be paid?

It depends. As each of our bakeries are individual businesses, they may have their own workplace agreements and rates of pay. Pay rates will be discussed during the interview process and will be listed in your contract. If you have any other questions, it would be best to contact the bakery you are applying to directly.

1. Why has the Dough Getters program closed in NZ?

While Dough Getters was a great way for us to reward our customers for their loyalty, it was originally designed to meet the needs of Australian shoppers. We are now exploring a number of alternative loyalty programs that will better suit our New Zealand customers, which we hope to launch in 2023 – watch this space!